Help centre
Shipping & delivery
We deliver Australia-wide with tracking on every order. Standard delivery is free on eligible orders over $99.
Delivery options
| Option | Cost | Delivery time | Orders over $99 |
|---|---|---|---|
| Standard DeliveryAustralia Post | From $9.95 | 3–7 business days | Free* |
| Express DeliveryAustralia Post | From $14.95 | 1–3 business days | From $14.95 |
*No standard delivery fee. Some items and destinations still carry a freight charge, shown before you pay.
Metro or regional?The exact cost depends on your order and postcode, and you'll always see it before you pay. Metro addresses are usually at the lower end; regional and remote areas can cost a little more and take a few extra days.
Check before you buyEvery product page has a delivery estimate — just enter your postcode.
How delivery works
- Place your orderYou'll see your delivery options and the exact cost for your postcode before you pay.
- We send itWe pack your order and email your tracking number as soon as it's on its way.
- It arrivesDelivery times are business days (Monday to Friday, excluding public holidays) from dispatch.
Tracking your order
Signed in? See live progress in My orders. Ordered as a guest? Use order lookup with your order number and email.
Good to know
- We deliver to every Australian state and territory. If an item can't reach your address, checkout will tell you before you pay.
- Items in one order may arrive in separate parcels, at no extra cost.
- Please double-check your address. If it needs to change, contact us quickly — we may not be able to redirect a parcel once it's sent.
- Parcel damaged or missing? Contact us and we'll make it right.
Still need help?
We're happy to help with orders, delivery, returns or anything else.